Practical questions.
Clear answers.
Storage, evidence, field operations, and company deployment—without overstating what verification proves.
Storage & infrastructure
What is customer-controlled storage?
It is the storage destination selected and controlled by your company for evidence files. Field Bundle can upload directly to that destination rather than act as the permanent media repository.
Can I use my own S3 server or self-hosted storage?
Yes, when it exposes the required S3-compatible operations over valid HTTPS. Compatibility depends on the endpoint and configuration. Validate the complete upload and review workflow before rollout.
What is an S3-compatible endpoint?
It is a service address that implements the required S3 storage operations. The service may be hosted by a provider or run on your own infrastructure; S3-compatible does not necessarily mean public cloud.
How do R2, DigitalOcean Spaces, and Custom S3 differ?
R2 and Spaces are specific hosted storage services. Custom S3 lets you configure a compatible endpoint, including self-hosted infrastructure. Provider configuration, permissions, limits, and costs differ.
Does Field Bundle store my photos or require them to pass through its media storage?
In the direct-upload workflow, evidence goes to your selected customer-controlled storage. Field Bundle does not need to keep a permanent media copy. Account, device, Work Order, and operational records are separate from the media.
Can I download evidence as a ZIP?
Yes. With storage connected, users can browse Work Order folders in the Company Portal and download them as ZIP files. Keep the signed package records with the evidence for verification.
Work Orders & field work
How are Work Orders assigned?
Create the Work Order in the Company Portal, add instructions, a reference image, and customer/site details, then assign a company phone. That phone receives a push notification.
Can a Work Order be transferred between phones?
Yes. Reassign Work Orders from phone to phone. A technician can also return a Work Order to the office with a note, such as “This job is rescheduled for Friday.”
Does Field Bundle monitor workers in the background?
No. Evidence location stamps and requested tool-location sharing are supported, but Field Bundle does not run background GPS monitoring.
What happens if upload fails?
When the phone gets back online, uploading continues. If upload fails, share the evidence package as a ZIP using Android’s native share menu. Evidence photos are not placed in the technician’s personal gallery.
Can I continue after closing the app or restarting the phone?
Yes. Capture the before photos, completely close the app, and reopen the same persistent Work Order session after the work to take the after photos. Add the work-performed notes, then upload the package.
Can assets and tools be tracked?
Yes. Assets support assignment and custody, technician responsibility, availability, maintenance, and out-of-service states. Issues and reminders support related follow-up work.
Does upload resume when the phone comes back online?
Yes. After a connectivity interruption, the phone continues uploading files when it is back online.
Can the office send a picture and instructions with the Work Order?
Yes. Add a reference picture showing what needs fixing, enter the instructions or description when creating the job, and include the site/end-user name, street address, building number, and phone number. The technician can then record what was done in the field.
Can I call the customer or navigate from the Work Order?
Tap the phone number to open the dialer with the number filled in; you choose when to start the call. Tap the address to open maps, then start directions to the job location.
Can I find where another phone’s tool is?
The asset record shows which phone holds the tool. Send its holder a push notification requesting location sharing. When the location is shared, view it on a map. This is not continuous background tracking.
Can reminders be scheduled months ahead?
Yes. Schedule service or other reminders months in advance and select an email alert to the company before the event.
Do evidence photos stay in the technician’s gallery?
No. Evidence photos remain within the Field Bundle workflow rather than the personal gallery. If uploading fails, the package can be shared as a ZIP using Android’s native share menu.
Evidence & verification
How does verification work?
The browser verifier checks SHA-256 fingerprints against signed package records, validates signatures and record consistency, and reports unchanged, modified, missing, and extra files. The check runs locally without uploading media.
Does Verified mean the package is complete?
Not necessarily. An unchanged subset can be marked Verified while omitted files are listed as not included. Review completeness separately. Required verification records must be present.
Can I verify an isolated photo?
The supplied verifier is package-oriented. It needs the required signed records; a standalone photo without those records is not sufficient.
Does verification prove the identity of the phone or the event?
No. The public key is supplied inside the package, not independently anchored to a trusted device registry by this verifier. Integrity checks do not establish that the depicted event is true or independently prove capture time.
Can both cameras take photos and video?
Yes. Both the front and rear cameras support photo and video capture.
What does the Work Order PDF contain?
A short summary of the work performed, photo thumbnails, capture-time information, and recorded locations. Click the photo or video coordinate links to open the location in Google Maps.
What information can be stamped on a photo?
The date, time, GPS coordinates, and a geocoded address provide capture context. Stamping follows app settings and company policy.
What is address geocoding?
It converts the capture location into a readable address so reviewers can see the address alongside the GPS coordinates.
Can I correct an incorrect photo address?
Yes. If geocoding fails or returns the wrong address, you can edit the address manually while taking the picture.
Company deployment
Can Field Bundle support multiple phones?
Yes. Company Seats provides device activation, seat usage, available seats, and replacement or removal controls in the Company Portal.
What happens when a phone is replaced?
Use the company device-management controls to replace or remove the old phone and activate the replacement. Review seat allocation and outstanding Work Orders during the handover.
Can multiple office users access the portal?
Yes. Company users can have Administrator, Dispatcher, or Office roles. Server-side permissions determine the access available to each role.
Can company policy enforce timestamp, GPS, and PDF requirements?
Company capture and evidence policies can set those requirements for company devices. Configure them to match the work and your company’s obligations.
Can companies receive completion notifications?
You can select email notifications for Work Order uploads. Daily or weekly KPI emails list phones and the number of Work Orders uploaded by each phone.
How do I get the Android app?
Use the Get Android App page to request current access instructions by email. The supplied website does not include a public Play Store download link.
What do daily or weekly KPI emails show?
They list the phones and the number of Work Orders each phone uploaded. Choose a daily or weekly reporting cadence.
Bring the field and office together.
Tell us about your team, your Work Orders, and where your evidence needs to live.